We’re extremely proud to be shortlisted for this year’s REIWA Excellence Awards as a final nominee for Residential Property Management Team Of The Year. After taking home the award for Small Residential Agency of the Year at last year’s 2018 event, we are extremely grateful to be heading back again this year and we can’t wait for the ceremony on September 19th 2019.
We wanted to explore the 6 main pillars behind the nomination, as these specifically outline the award winning service we deliver for our property investors.
1. Results For Our Property Investors
Our team is focused on delivering unparalleled customer service to drive profits and results for our landlords. Throughout the year we achieved some fantastic results for our clients, often achieving outcomes above industry benchmarks.
For example, during the month of July we were able to help our clients maximise returns by increasing rental prices throughout a series of properties. For example, we were able to lease a 1×1 apartment in Leederville for $155 above the median rent price, followed by a 4×2 home in Ocean Reef which was leased $110 above its median price, with several other properties following this same trajectory.
We pride ourselves on delivering results which position us as one of the leading Property Management companies servicing Perth’s northern suburbs, and this is reflected in our online reviews. We welcome you to visit our Google Reviews or Facebook Reviews for a sample of what our property investors say about our consistent results, which have all helped to secure our REIWA Perth nomination.
2. Our REIWA Perth Market Expertise
The key drivers to our success have been our ability to demonstrate market expertise, quality service and attention to detail, helping our clients maximise their returns and minimise vacancy rates. With a strong knowledge of local market conditions and trends, we consistently help our clients stay ahead of the property curve to drive maximum rental returns and reduced risk.
As well as keeping on top of industry trends, our team also has access to a variety of technologies which help to refine our efficiency, accuracy and service, helping us to find quality tenants and to ensure long term yields with minimal vacancy rates.
We also invest heavily into training our staff, through weekly training and regular seminars, mentoring and development. This all helps to improve on metrics such as average leasing times, client communication and up to date property information. Our weekly review enables our team to raise ideas, concerns, and objectives to ensure each management is supported within a cumulative environment, and we also conduct a rental review of all properties every 6 months to ensure we are receiving the top market rate.
3. Going The Extra Mile For Our Property Investors
By providing a dedicated property manager to each of our properties, we are able to ensure our property investors get the most out of their property. One of the most important pieces of feedback we receive is that our clients feel confident in knowing their property is in good hands, as we strive to remain nimble in handling any property issues as they arise, whilst keeping lines of communication open, transparent and consistent.
We offer a solution focused and proactive approach to our property management services, going the extra mile to ensure complete client satisfaction. We are always thrilled whenever we receive confirmation from clients that this is the experience they are receiving from us, as seen below from a recent testimonial earlier this month;
“Personalised, professional service from a great team. We’ve never had an issue with any facet of service provided by Jane and the team at Benchmark managing our properties. Our tenants have also been very complementary! Fully recommend them to either tenant or landlord.”
— Paul Shenton
4. Our Passionate And Dedicated Staff
We dedicate 100% of our services to Property Management, giving our investors the confidence that we will deliver on their property goals. We’ve invested in being the benchmark within the industry because we understand the importance of taking care of you and your property.
We have handpicked each of our Benchmark team members based on their love for the industry and their passion for helping property investors. When interview about the recent REIWA Perth award nomination, Managing Director, Lisa Larsen, describes how the company’s ethos has shaped huge benefits for clients,
“Our customer service ethos has translated into our team coming to work each day with enthusiasm and dedication, which translates into value for our property investors. Richard Branson always explained that if you look after your customers, they will look after the clients, and this couldn’t be truer here at Benchmark.”
We focus on providing a positive work environment, with strong support from tools, staff and processes to help drive results. Regular team bonding sessions and staff outings help to solidify a tight-knit staff community, with reward programs such as the ‘Employee of the Month’ initiatives introduced to encourage our staff to go above and beyond for our clients.
“I enjoy coming to work everyday and I don’t think I would get the management and team support anywhere else. We report and plan as a group so nothing is missed so we all feel confident with our weekly schedules and tasks. Webinars and training is encouraged and provided. We have a great business and personal development culture.
I have been here for 8 years and still enjoy my job!”
— Property Manager Chloe Pound
5. Modern Marketing Techniques
Given the competitive nature of the property market, we pride ourselves on implementing modern marketing techniques which help to drive applications and eventual signed leases. As a digitally-focused agency, we also implement the following marketing techniques for our own agency and understand the value of leverage multiple channels for the most efficient results and budget spend.
Some of our marketing services include;
- Social media (Facebook and Instagram)
- Blog posts
- Advertising (Google Ads and Microsoft Ads)
- Promotions and competitions
- eDM (electronic direct marketing emails)
- Online forum contributions
- Outreach activities to complimentary businesses
- Partnerships with local property developers
- Local community group sponsorship
6. The Way We Do Business
Our property investors love working with us because we make things simple, efficient and flexible. Ever since we opened our doors in 2007, we have been refining our processes to ensure we are providing services matched to the goals and preferences of our clients, and we have tailored our approach to property management based on the following principles;
We don’t have lock in contracts which means we rely on our customers staying with us as a result of great service. From this comes 100% accountability and we’re confident we will deliver on your expectations, which negates the need for restrictive contracts.
Our 24/7 custom portal gives our clients complete transparency and constant access to property information at all times, including rental income, invoices, maintenance details, property manager details and much more.
No cancellation fees mean if you are unhappy with our services at any point, you are able to walk away without the frustration of being out of pocket. We want you to feel confident you are always getting value from our services so we stand behind our guarantee that we will deliver on your property goals.
We cap the number of management for our property managers to ensure quality output from manageable workloads, which translates into ensuring each of our property investors get the attention they deserve. This empowers our team to go the extra mile for our clients and to consistently maintain our award-winning quality.
These are just some of the principles we stand by which have all contributed to our latest REIWA Perth nomination. We welcome you to visit our Why Choose Us page for a more detailed breakdown of our point of differences, and we encourage you to visit our FAQs page for a list of common questions asked by our property investors.
Unhappy with your current property management provider? Maybe it’s time to switch to an award-winning agency to get the premium service you deserve.
And Lastly, Thank You To Everyone!
We really are so honoured to have received this nomination at this year’s REIWA Excellence Awards and we are extremely grateful to our team, clients and stakeholders for playing their part in this fantastic accolade. We can’t wait for September 😄